WinLion Privacy Policy

At WinLion, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit winlion.com or any of our regional domains, including winlion.casino and winl1on.com. By registering an account or using WinLion Casino, you agree to the practices described below.

Information We Collect

We collect personal and technical information to provide you with a safe and personalized experience. When you create an account with us, we ask you to provide accurate details so that we can verify your identity, process transactions, and comply with our licensing obligations under the Anjouan Gaming License.

• We collect registration data such as your name, date of birth, email address, phone number, and residential address.
• We gather payment information when you make deposits or withdrawals through Interac, Visa, Mastercard, or Apple Pay.
• We track your gaming activity, including bets placed, games played, and session duration, to improve our services and enforce responsible gaming tools.
• We record your communications with our customer support team via live chat, email, or our contact form.
• We automatically collect technical data, including your IP address, device type, browser information, and language preference, to optimize the WinLion app and our desktop, mobile, and PWA platforms.

How We Use Your Data

We use your personal information for several legitimate purposes connected to operating WinLion Casino. Our team relies on this data to verify your age and identity, prevent fraud, process bonus offers such as the WinLion welcome bonus, and ensure fair play across our slots, live games, table games, and sportsbook.

• We use your data to manage your account, including deposits, withdrawals, and loyalty program tracking.
• We use your information to communicate important updates, such as changes to promotions, bonus code offers, or account security notices.
• We analyze aggregated data to improve game selection from providers like Pragmatic Play, NetEnt, Microgaming, and others featured at WinLion.
• We use your data to comply with anti-money laundering regulations and responsible gambling requirements.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on your jurisdiction and applicable data protection laws. Our legal basis includes the necessity to perform our contract with you, our legitimate interest in preventing fraud and improving our services, compliance with our regulatory obligations under our gaming license, and, where required, your explicit consent for marketing communications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on WinLion Casino. Cookies help us remember your login details, language preferences, and session activity so that you don't need to re-enter information every time you visit. We also use analytics tools to understand how players interact with our platform, allowing us to refine our website and mobile experience continuously.

You can control or disable cookies through your browser settings; however, please note that doing so may affect certain functionalities, including your ability to log in or access personalized bonus offers.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating WinLion Casino, subject to strict confidentiality agreements.

• We share data with payment processors to facilitate deposits and withdrawals through Interac, Visa, and Mastercard.
• We share information with game providers such as Pragmatic Play, Hacksaw Gaming, and Evoplay to ensure accurate game performance and fair outcomes.
• We may disclose data to regulatory authorities, law enforcement agencies, or auditors when legally required.
• We share data with fraud prevention and identity verification services to protect our platform and our players.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. If you close your account, we may retain certain records for a period required by applicable gaming regulations before securely deleting or anonymizing your data.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on your location, you may have the following rights, and we encourage you to contact us if you wish to exercise any of them.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of any inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to certain types of processing, including direct marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can reach our support team at [email protected], and we will respond within a reasonable timeframe in accordance with applicable law.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our systems use encryption protocols to secure your payment information and account credentials, whether you are playing on our desktop platform, mobile browser, or the WinLion app.

While we take every reasonable precaution to safeguard your data, no method of transmission over the internet is completely secure. We continuously monitor our systems to detect and address potential vulnerabilities.

International Data Transfers

As we operate across multiple jurisdictions, including Canada, Cyprus, Malta, and the DACH region, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection standards and that appropriate safeguards are in place to protect your information.

Restricted Territories

We do not offer our services to residents of certain restricted jurisdictions, including but not limited to the United States, the United Kingdom, France, Spain, Belgium, the Netherlands, and several other countries listed in our Terms and Conditions. If you access WinLion Casino from a restricted territory, we reserve the right to suspend or close your account in accordance with our compliance obligations.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years of age or the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Responsible Gaming and Your Data

We use certain personal data to support responsible gaming tools, including deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion options. This information helps us identify patterns that may indicate the need for additional player protection measures, and we encourage you to reach out if you require assistance managing your gaming activity.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer at WinLion Casino. We recommend reviewing this page regularly to stay informed of any changes. Continued use of our platform after an update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team through live chat, available 24/7, or via email at [email protected]. We are here to assist you and ensure your experience with WinLion Casino remains safe, transparent, and enjoyable.